Just a call away: Competent support

A problem at a machine always means lost time and money, not to talk about the aggravation. Our technicians at the helpdesk have years of field service experience and gladly help to effectively prevent such problems or to eliminate those quickly. Since KASTO not only designed the mechanics but also the control and the software, help from the appropriate design department is always available if needed.

Service / Hotline

Technical help from specialists in control, mechanics and manufacturing technology for the machine groups saws and storage systems is always available from our service center. We offer support contracts to reach our service specialists even after business hours.

Remote diagnosis

The KASTO teleservice provides the service center with a direct connection to the control of your machine via modem or internet. This guarantees:

  • Shorter reaction times and down times
  • Increase and safeguard your productivity
  • Less service costs due to fewer on site service calls
  • Minimum repair times due to optimally prepared service calls


A teleservice contract completes this service offer. Our customers confirm that they were able to achieve a maximum system availability and process safety with this new technical possibility. Please find additional information in